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As businesses outsource an increasing amount of non-core activities, business service providers are being challenged to increase both their capabilities and the value of their services. They need to differentiate their offerings, and increase revenues and profits, at a time when the sector is seeing a growing number of smaller suppliers with lower overheads. New information technologies may hold the key to emerging opportunities, but also represent additional risks and costs.
In working with service providers, L.E.K.’s experts draw on their ability to access and understand the behaviors of business customers, analyze the critical drivers of performance, evaluate contractual frameworks, and assess long-term trends. Together, these insights enable providers to focus on their most attractive opportunities and implement successful strategies. For example:
A global provider of business services wanted to focus its selling and sales support resources on the high-value activities within its most attractive market segments... more
To uncover and create new opportunities and assess and mitigate potential risks, clients turn to L.E.K. for assistance in addressing the full spectrum of business services specialties, including:
- Business process outsourcing
- Facilities management
- Human resource consulting
- Information management
- Legal services
- Property management
- Security services
- Staffing services
- Waste management
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