The COVID-19 pandemic temporarily brought many industries to their knees, but few were hit as hard as foodservice. Noncommercial foodservice segments — travel and leisure, education, and business and industry — experienced the greatest impact, whereas other commercial segments, like quick-service restaurants, especially those with drive-thru windows, were more insulated.
To better understand how foodservice operators are now faring, L.E.K. Consulting surveyed 250 owners/franchisees, executives/directors and managers of foodservice operators. Our questions focused on two core areas: the current status of the industry overall, including any lingering impacts of COVID-19 and the outlook for future growth, and the major adjustments foodservice operators are making or plan to make related to food, labor and the current inflationary environment.
Download the Special Report to get the findings of our survey and learn where operators see the industry going.
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